Our staff team comprises a Registered Manager, Deputy Manager, Support Workers, Cook, Cleaners, Maintenance, Administrator, Gardener and Freelance Sessional Workers.
Staff are selected for experience, qualifications, relevant qualities and for their personal interest.
We provide a programme of on-going training and send staff on external training courses including specialist programmes.
High Oaks is accredited to accept Health and Social Care students from City College, Norwich.
Director: Bernadine Pritchett
It was in 2003 that my affair with High Oaks began when I purchased it from the previous owner. I loved that it was independent, peaceful and spacious with a beautiful big garden and it felt like a real home where people with mental health needs and learning disabilities were being supported rather than a clinical mental health unit.
I worked with the staff to build up the home’s reputation and their ability to successfully support residents with severe and complex mental health needs. Many improvements to the service and the building have been made over the years.
I am passionate about High Oaks and helping people on their life journey.
Registered Manager: Jane Jiggens
Main Areas of Responsibility:
Responsible for all aspects of the day-to-day operations, including recruiting and managing staff teams and ensuring that the quality of the services provided meets national care standards.
Having worked in many various social care environments, particularly in the local community as well as in commercial businesses, I have a breadth of managerial experience. The majority of my roles have been in setting up and developing services that respond to a client focused need, it has always been my priority to ensure that the services are client focused and supportive to their needs. I believe in empowering individuals so that they can have as much control of their own lives as they are able and reach their full potential, I endeavour to encourage both residents and workers to develop with the same principals and support them to take on additional responsibilities as a way of developing their skills and confidence and promoting independence. My aim has always been to deliver an outstanding service. I love to hear from staff and clients of ways we can improve our services.
Supporting and advocating on behalf of people who, at that time need a little help, is something that I feel passionate about and have worked at tenaciously throughout my life to achieve, both in my employment and in my free time. I have organised a number of fundraising events including climbing Kilimanjaro and walking the Wall of China raising in excess of £25,000 for charities, and I have held a number of trustee positions in local charities.
Personal interests include art, I especially enjoy and am challenged by portraiture. People, of all persuasions, are my obsession.
Specialist Workers / Therapists
We engage specialist workers/therapists providing input, both on and off-site, in subjects such as arts and crafts, singing and music, fitness, woodwork, reflexology.
See Activities & Therapies page for more details
