We have developed, in consultation with residents, a set of rights and responsibilities (R&Rs). These are issued to each resident upon arrival at the home along with our Residents’ Guide, a small and easy to read booklet with information on the home and a map of the layout. The document sets out the rights of the residents along with their responsibilities so that everyone who lives and works at High Oaks is clear about the parameters of behaviours/actions and their consequences.
During a CQC inspection this is what one of our residents said about the R&Rs (reflected in the report): “I like this home because they have rules on behaviour that we have all agreed to.”
The R&Rs are periodically reviewed.
Our staff team is clear on the expectations of their work, performance and behaviour and in return what they can expect in return from us as their employer. This is laid out in staff handbooks, contracts and job descriptions.
