In a crisis placement, it is likely that to undertake an assessment prior to placement is impractical. In genuine crisis situations an assessment will be made over the telephone and on arrival at the home by one of our suitably qualified staff and detailed information taken from the referrer or other professionals.
Placing officers will be asked to complete a form at the time of requesting the placement. We try to be flexible and make the admission process as easy as we can. Our team can talk through the form and will complete this for referrers during the initial contact if required. High Oaks will request that supplementary documentation be faxed over or the form can be issued for completion and faxing back. In any event, the processing of a simple form is to ensure that, even though a placement is one undertaken at speed, all key data required to effectively support the individual is obtained as succinctly as possible and in order to avoid any key information being forgotten or overlooked as can often happen in an emergency situation.
Example of a crisis situation: We are known for our success with people whose care in other establishments has failed and therefore we receive emergency referrals for people who are in police custody following another placement breakdown. This can often happen outside of normal working hours but this does not delay the efficiently of our admission process.
Example of an emergency respite placement: When a family supports someone with mental health issues but themselves become unwell and require the service unplanned and at short notice.
The home is in a rural location and is a dry house. Although, unless there is a specific order in place to do so, we cannot stop people going into town. The staff are supportive and the residents welcoming.