We have developed, in consultation with residents, a set of RIGHTS & RESPONSIBILITIES (R&Rs). These are issued to residents, upon arrival at the home and along with the Residents’ Guide, in the form of a small and easy to read booklet. The document sets out the rights of the residents along with their responsibilities so everyone living and working at High Oaks is clear about the parameters of behaviours and actions and the consequences of these.
During a recent inspection this is what one of our residents said about the R&Rs (reflected in the report): “I like this home because they have rules on behaviour that we have all agreed to.”
The R&Rs are periodically reviewed and can be downloaded here:
Our staff team is clear on the expectations of their work, performance and behaviour and in return what they can expect in return from us as their employer. This is laid out in staff handbooks, contracts and job descriptions.